Collection: FAQs

1. HOW LONG WILL DELIVERY TAKE?

Every order is thoughtfully processed within 1–2 business days to ensure strict quality checks. Once dispatched from our global curation facilities, your order will reach your destination within 8 to 15 business days. We appreciate your patience as we bring these premium essentials directly to you.

2. HOW CAN I TRACK MY ORDER?

Transparency is our core value. As soon as your package leaves our partner facility, a live tracking link will be automatically sent to your registered email address. You can follow your order’s journey every step of the way.

3. WHAT IS THE RIHLORÉ CURATION CONCEPT?

We operate as a premium curation house rather than a mass-production factory. Our team explores the globe to partner with top beauty labs and manufacturers. We handpick their best, tested formulations and tools, presenting them under the high quality standards of the RIHLORÉ destination.

4. WHAT IF MY PRODUCT ARRIVES DAMAGED OR I DON'T LIKE IT?

Your satisfaction is our absolute priority, and we want to save your time and hassle. To provide a seamless experience, we do not require you to ship the product back to us.

If it arrives damaged: Simply send us a photo of the damage. You can keep the item, and we will immediately ship a brand-new replacement order to your location at zero extra cost.

If you are not satisfied: If you still wish to initiate a return or refund for any other reason, you can keep the product with you, and we will issue a 50% partial refund directly to your original payment method.

5. HOW CAN I CONTACT CUSTOMER SUPPORT?

We are fully committed to assisting you from Monday to Saturday. For any questions regarding your order or shipping, please reach out to us at support@rihlore.com. Our dedicated customer care team aims to respond to all emails within 24 to 48 business hours.